.
First of all, I would have to say that I am a rather picky and straightforward person. And for this reason, whenever I am not satisfied with something, I usually express it openly. And the most recent complaint that I have made is about a poor service at a bakery.
It happened few days ago when I was buying a birthday cake for my younger brother. The shop was so crowded and everyone had to queue up for payment. The long waiting time along with the hot weather had put me in a bad mood and become impatient. When it finally came to my turn, suddenly the salesgirl prioritized a big guy standing after me, just because he bought three cakes and I bought only one. I was really annoyed by this. And after the guy disappeared, I turned to the salesgirl and started to complain her about this. After listening to her explanation, I left the queue and went directly to the owner of the shop and said that I was really dissatisfied with the service of the shop and the manner of the salesgirl. I complained that I had been unfairly treated and then I left the shop.
The day after that, the owner of the shop called me and said sorry for this with the promise to give me a
voucher. I was quite satisfied with my complaint because of the voucher that they promised, but to be honest, I will give it to another person or give it away as I will never come to this shop again.
Part 3
1. In Vietnam, what do people often complain most about?
As far I am concerned, complaints often stem from bad incidents or something that goes against expectations, and Vietnamese people are also not exception. In everyday conversations, they tend to complain about unhappy events happening to them like being dismissed or having an accident. Sometimes, some general problems like traffic congestion or global warming also can become a source of complaints.
2. Do young or people complain more?
When it comes to complaints, it is commonly associated with the elderly than the young, but I think both age groups have their own problems with which they are fed up. For youngsters, as a result of constant stress from study and work, they have no choice but to complain to others as a way to relieve their pressure. While for old people, their discontentment with their offspring or grandchildren, or conflicts with neighbours can all trigger annoyances. All in all, it’s hard to determine which group tend to complain more.
3. Is it important for companies to deal with complaint from customers?
From a business perspective, it is no exaggeration to say that solving complaints is the first and foremost thing to do, as it is directly linked to the survival of companies. Once customers are dissatisfied, it is much likely that they will not discontinue using the products or services from these businesses if they do not receive a satisfactory response. They may even advise their friends, relatives or families to shun that business, and this “ word of mouth” marketing has a devastating effect on the profit of companies. So, it is crucial for companies to response immediately to customer’s complaints.
4. Why do most companies in Vietnam refuse to deal with complaints?
Their refusal to cope with complaints can be attributed to several reasons, but I think the most prominent explanation is they are trying to shun bad publicity. They fear that these complaints may ruin their prestige and fame, and in this case, refusing to solve complaints seems to be a short-sighted view. Another possibility is that these companies are well- established ones, so they may think that these complaints can not have any considerable impacts on their popularity, and mobilizing human and material resources to solve these minor complaints can turn out to be a waste.
.
First of all, I would have to say that I am a rather picky and straightforward person. And for this reason, whenever I am not satisfied with something, I usually express it openly. And the most recent complaint that I have made is about a poor service at a bakery.
It happened few days ago when I was buying a birthday cake for my younger brother. The shop was so crowded and everyone had to queue up for payment. The long waiting time along with the hot weather had put me in a bad mood and become impatient. When it finally came to my turn, suddenly the salesgirl prioritized a big guy standing after me, just because he bought three cakes and I bought only one. I was really annoyed by this. And after the guy disappeared, I turned to the salesgirl and started to complain her about this. After listening to her explanation, I left the queue and went directly to the owner of the shop and said that I was really dissatisfied with the service of the shop and the manner of the salesgirl. I complained that I had been unfairly treated and then I left the shop.
The day after that, the owner of the shop called me and said sorry for this with the promise to give me a voucher. I was quite satisfied with my complaint because of the voucher that they promised, but to be honest, I will give it to another person or give it away as I will never come to this shop again.
Đầu tiên, tôi phải nói rằng tôi là người khá kỹ tính và thẳng tính. Chính vì thế, bất kể khi nào tôi không hài lòng với điều gì đó, tôi thường thẳng thắn thể hiện. Gần đây nhất tôi đã phải phàn nàn về dịch vụ tồi tệ tôi đã nhận ở một cửa hàng bánh mỳ.
Điều này đã xảy ra vài ngày trước khi tôi đang mua bánh sinh nhật cho em trai mình. Của hàng khá đông và ai cũng phải chờ để thanh toán. Thời gian chờ đợi dài cùng với thời tiết nóng bức đã khiến tôi phần nào đó khó chịu và trở nên mất bình tĩnh. Cuối cùng, khi đến lượt tôi thanh toán thì đột nhiên cô gái bán hàng lại ưu tiên một người đàn ông đứng ngay sau tôi chỉ vì anh ta mua 3 cái bánh còn tôi thì mua có 1 cái. Tôi khá tức giạn về điều này và sau khi người đàn ông đó rời đi, tôi đến phàn nàn với cô gái bán hàng về điều này. Sau khi nghe lời giải thích của cô ý, tôi đi thẳng đến phòng của chủ của hàng và nói tôi rất không hài lòng về dịch vụ của của hàng cũng như thái độ của cô gái bán hàng. Tôi thấy tôi bị đối xử không công bằng và rời cửa hàng.
Một ngày sau đó, chủ của hàng gọi cho tôi và nói xin lỗi. Anh ta cũng hứa cho tôi một phiếu giảm giá và tôi khá hài lòng với lời phàn nàn của mình vì đã nhận được phiếu giảm giá đó. Nhưng mà, thành thực mà nói thì tôi cũng sẽ cho ai đó hoặc chẳng bao giờ sử dụng cái phiếu này vì tôi sẽ không bao giờ quay lại cửa hàng này nữa.
Part 3
1. In Vietnam, what do people often complain most about?
As far I am concerned, complaints often Bắt nguồn từ bad incidents or something that goes against expectations, and Vietnamese people are also not Ngoại lệ. In everyday conversations, they tend to complain about unhappy events happening to them like being dismissed or having an accident. Sometimes, some general problems like traffic congestion or global warming also can become a source of complaints.
2. Do young or people complain more?
When it comes to complaints, it is commonly associated with the elderly than the young, but I think both age groups have their own problems with which they are Chán ghét. For youngsters, as a result of constant stress from study and work, they have no choice but to complain to others as a way to relieve their pressure. While for old people, their discontentment with their offspring or grandchildren, or conflicts with neighbours can all trigger Sự khó chịu. All in all, it’s hard to determine which group tend to complain more.
3. Is it important for companies to deal with complaint from customers?
From a business perspective, it is no exaggeration to say that solving complaints is the Quan trọng hàng đầu thing to do, as it is directly linked to the survival of companies. Once customers are dissatisfied, it is much likely that they will not discontinue using the products or services from these businesses if they do not receive a satisfactory response. They may even advise their friends, relatives or families to Tránh, xa lánh that business, and this “ Truyền miệng” marketing has a devastating effect on the profit of companies. So, it is crucial for companies to response immediately to customer’s complaints.
4. Why do most companies in Vietnam refuse to deal with complaints?
Their refusal to cope with complaints can be attributed to several reasons, but I think the most prominent explanation is they are trying to shun bad Dư luận. They fear that these complaints may ruin their Uy tín, danh tiếng and fame, and in this case, refusing to solve complaints seems to be a short-sighted view. Another possibility is that these companies are Lâu đời ones, so they may think that these complaints can not have any considerable impacts on their popularity, and Huy động human and material resources to solve these minor complaints can turn out to be a waste.
Tra từ điển 